The NGO Terre des hommes (Tdh) provides support to extremely vulnerable children and families in the 3 official Palestian refugee camps of South-Lebanon and in 12 gatherings (unofficial settlements).
In Lebanon refugees face great difficulties accessing appropriate services and assistance since the country hasn’t signed the United Nations Convention on Refugees.
Through the management of individual cases of children, the implementation of youth projects and the participation of the community, Tdh is building a very much needed child protection system.
The customized Pillango application helps the social workers in managing their cases, organizing their daily work and eases reporting. The built-in Vulnerability Assessment tool assists them in defining the priority of the cases in order to improve response time.
Components used: User Management, Case Management, CRM, Statistics , Family Mapping.